Our Workplace team and what they can do.
Every last part of our service is carried out by our own permanent team, in our own offices in Barrow-in-Furness. We never sub-contract our services and are dedicated to transparency, for your peace of mind. Our administrative services are geared to the needs of each of our clients, but here are the main aspects.
A dedicated Account Manager
You’ll be assigned a dedicated Account Manager, who will be your contact throughout the lifetime of your Workplace lottery. Our Account Managers work with specific lists of clients, ensuring they’re always in the know when you pick up the phone or visit our offices to discuss any aspect of your lottery.
Set-up and legal guidance
Karl is our dedicated expert in all legal matters relating to running a Workplace lottery. With his help we’ll guide you through lottery registration and legislation requirements, and will keep you up to date on any changes over time.
Launch materials and on-going promotional support
We have a wealth of experience of successful lottery promotion. Our team will actively support the launch of your Workplace lottery and provide promotional guidance throughout the lifetime of your lottery.
- Bespoke promotional materials for your launch
- Launch ideas and on-going promotional guidance
Draw-running and prize distribution/
Our administrators use our own Random Number Generator software, approved by the Gambling Commission, to run your lottery draws.
- Results distribution to your organisation
- Prize distribution and communication on your behalf
For your members
Secure data capture and payment processing
Our team handle capture of all new member data, as well as processing, banking and reconciliation of all payments made on joining. We are registered with the Information Commissioner’s Office under the Data Protection Act 1998 and offer complete confidence in security of data. All membership data associated with your lottery remains in your ownership at all times.
On-going member communications
Our team handle all aspects of communication with your members. All communications are branded as your own, so your members won’t know the difference.
- Membership management including updating of contact details and payment methods
- Printing of new member communications, reminder communications and dormant member communications
- Prize-winner communication and printing of prize cheques
- Membership cancellations
A dedicated Lottery Hotline
Your lottery will have its own Hotline number for your members to ring with any queries. This enables our hotline staff to access the information they need even before they pick up the phone. All Hotline staff are fully trained and based in our own offices.