The Workplace Team

Our Workplace team and what they can do.

Every last part of our service is carried out by our own permanent team, in our own offices in Barrow-in-Furness. We never sub-contract our services and are dedicated to transparency, for your peace of mind. Our administrative services are geared to the needs of each of our clients, but here are the main aspects.

For you

A dedicated Account Manager

You’ll be assigned a dedicated Account Manager, who will be your contact throughout the lifetime of your Workplace lottery. Our Account Managers work with specific lists of clients, ensuring they’re always in the know when you pick up the phone or visit our offices to discuss any aspect of your lottery.

Set-up and legal guidance

Karl is our dedicated expert in all legal matters relating to running a Workplace lottery. With his help we’ll guide you through lottery registration and legislation requirements, and will keep you up to date on any changes over time.

Launch materials and on-going promotional support

We have a wealth of experience of successful lottery promotion. Our team will actively support the launch of your Workplace lottery and provide promotional guidance throughout the lifetime of your lottery.

  • Bespoke promotional materials for your launch
  • Launch ideas and on-going promotional guidance

Draw-running and prize distribution/

Our administrators use our own Random Number Generator software, approved by the Gambling Commission, to run your lottery draws.

  • Results distribution to your organisation
  • Prize distribution and communication on your behalf

For your members

Secure data capture and payment processing

Our team handle capture of all new member data, as well as processing, banking and reconciliation of all payments made on joining. We are registered with the Information Commissioner’s Office under the Data Protection Act 1998 and offer complete confidence in security of data. All membership data associated with your lottery remains in your ownership at all times.

On-going member communications

Our team handle all aspects of communication with your members. All communications are branded as your own, so your members won’t know the difference.

  • Membership management including updating of contact details and payment methods
  • Printing of new member communications, reminder communications and dormant member communications
  • Prize-winner communication and printing of prize cheques
  • Membership cancellations

A dedicated Lottery Hotline

Your lottery will have its own Hotline number for your members to ring with any queries. This enables our hotline staff to access the information they need even before they pick up the phone. All Hotline staff are fully trained and based in our own offices.

Case Study

New Look – a UK fashion brand with over 1000 stores nationwide.

At the end of 2010, New Look came to us enquiring about an internal lottery to raise funds for the company’s own Charity Foundation. By January 2011, we were running the first draw.

“With Sterling’s help, each of our draws has run smoothly and on time. The draw is rapidly becoming embedded in our company’s culture. To date, we have 2000 players who pledge nearly £6000 every month – with more joining every week.

We have always found Sterling to be friendly, professional and informative and they have played a crucial role in the success of our Lottery.”

Steve Arnell, Technical Services Manager, New Look

Let’s get started today

Your first step is to get in touch with us. Quickly and easily we’ll identify your requirements and get the ball rolling. Richard (our MD) looks forward to meeting you.